AN ABSOLUTE PIECE OF GARBAGE!!! I had the misfortune of seeing the TV commercial showing this Rockwell SoniCrafter to be a versatile, easy to use, reliable, and outstanding power tool. After receiving it, I was VERY disappointed. The Allen Screw that secures the blade came loose right from the beginning & the blade spun loose & the unit could not be used. No matter how much force I applied the blade still kept coming loose. Additionally, the unit gets very hot quickly. This unit is a very poorly made inferior piece of junk. I attempted to do a "plunge cut" into paneling in order to install an electrical outlet. After the SoniCrafter failed I wound up using hand tools to do the job. So, What good is this device? No good! Another thing, after phoning Rockwell to get a refund as per their 30 day money back guarantee I was shuffled around from one service rep to another & eventually they disconnected. I phoned Citi Bank(MasterCard)& explained the situation. They initiated a dispute & gave me a conditional credit for $194.41.Months passed and I received a current Citi Bank(MasterCard) statement & saw that the conditional $194.41 credit had been "reversed" & the charge was "reapplied to my account. This entire matter has practically given me "ulcers." Citi Bank(MasterCard) somehow cannot get Rockwell to refund the money. I then contacted the State Attorney General of North Carolina (the state Rockwell is located in) & asked for their help. No soap! They couldn't do anything. Too much time had passed. Then, I contacted the Better Business Bureau in North Carolina & am still waiting for their reply. I URGE all viewers out there to NOT purchase this inferior tool made by Rockwell Tools, Inc. Avoid the problems & aggravation I'm currently going through. Kindly tell everyone else that you know who might have seen that Rockwell TV commercial to NOT believe it & to NOT buy the SoniCrafter. Now, It just sits on my floor of the house gathering dust! Get more detail about Rockwell RK5102K Sonicrafter Deluxe 72-Piece Kit.
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