Rockwell RK5102K Sonicrafter Deluxe 72-pc Kit Ordered on Jan.5,2009. Received on Jan. 17,2009.
The only reason I gave this tool a 1 star rating was because I couldn't find a way to give a 1/4 star rating.
The first thing I noticed was that the hard case shown in the Amazon product page was incorrect. The tool now comes in a canvas bag. I first used the product on Jan. 21,2009 to cut a couple of standard 3/8" wall tiles and scrape some construction cement from a wall. Worked as expected. Next used today, 2-4-1009 to sand some patches on drywall for refinishing. Ran tool for 5-10 minutes and turned tool off. When I turned on 1 min. later, tool would not run. Seems like something in switch. Called Sonic Crafter to see if this was a common problem. Course they said no. They also told me that they couldn't do anything about the tool since I bought from Amazon. They said that I could get it replaced or my money refunded at Amazon for the first 30 days, but even though the tool has a 2 year warranty, after the 30 day guarentee from Amazon if anything goes wrong with the tool I can't send it to them directly. I first have to send it back to Amazon to get it repaired, even if it's still under the 2 year warranty. They said when I bought it from Amazon, my warranty came from Amazon. So I am sending it back for a refund. Something is screwd up here. I didn't appreciate being mislead by Amazon or SoniCrafter to begin with. Now this whole warranty thing seems to be a "Let's pass the buck" scenario, with the customer(owner) probably getting screwed out of a warranty in the end.Get more detail about Rockwell RK5102K Sonicrafter Deluxe 72-Piece Kit.
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